Desktop Support
Job Title:
Desktop Support SpecialistLocation:
Onsite in Dickinson, NDDuration:
12 Month ContractMust be able to work in the U.
Swithout sponsorship/ W2 candidates onlyLarge Oil and Gas company with offices in three locations in North Dakota, is hiring a Desktop Support Analyst for a 1 year
contract role on their team, with potential of conversion to permanent long-termLocal travel of about 20% is required, as you will occasionally visit offices from Dickinson to New Town to Dunn Center to provide IT supportMust have reliable transportation as you will use your own vehicle to drive from site to site and use an expense report to expense all mileage at the maximum mileage rate allowed by the IRSIt's best to office out of the Dickinson location, but there may be flexibility based on where you live in North DakotaThis is not a remote role.
The ideal candidate will be very customer service focused and foster good relationships and good communication with managementLooking for someone who is a team player.
JOB DESCRIPTIONAs the Desktop Support Technician based in Dickinson, ND, you will provide deskside support and field communication services for all clients, assisting with delivery of IT Projects and serve as the custodian for all IT related Incidents and service requests for locations in North DakotaYou will work independently and with the teamWill demonstrate good communication skills and the ability to explain complex IT solutions to non-IT personnel.
RESPONSIBILITIESProvide Deskside Support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices.
Service Requests made by the client group.
Travel to facilities for installation and troubleshooting of ISP equipment on Well Pads.
POC for Camera Skids, providing troubleshooting and maintenance.
Provide Workstation Support for Windows 10, iOS.
Diagnose problems with software configurations and Network (LAN) connectivity issues.
Provide support for remote users leveraging VPN when away from the office.
Assist as necessary with the on boarding of new employees.
Work with other IT Support Teams to coordinate resolution of Service Requests.
Provide A/V support, including MS TEAMS and Solstice, etc.
Configure & Deploy Mobile Devices including iOS and BYOD platforms.
Work with Hardware/Software vendors to facilitate warranty work on company owned equipment.
Work with local departments to secure power, communications and other services as relate to IT operations and be the point of contact for IT projects in the Bakken.
Manage Solution Center (Ivanti Software) ticketing queue to achieve Service Level Agreements.
Communicate with local business leaders to determine their IT needs and ensure they are being met.
Be on call for IT support related issues that affect Bakken locations.
REQUIRED SKILLS3
years' experience in Deskside Support or similar role.
Networking knowledge is a plus (Routers, switches, and AP's).
Field Communication knowledge is a plus (Cradle points, MOX switch config, and antennas).
Proficiency in Microsoft Office application suite.
Awareness of IT Service Delivery methodology.
Strong written and verbal communication skills, client relationship skills, detail-oriented.
College degree preferred Recommended Skills Accounts Payable Attention To Detail Communication Computer Networks Desktop Support Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
Desktop Support SpecialistLocation:
Onsite in Dickinson, NDDuration:
12 Month ContractMust be able to work in the U.
Swithout sponsorship/ W2 candidates onlyLarge Oil and Gas company with offices in three locations in North Dakota, is hiring a Desktop Support Analyst for a 1 year
contract role on their team, with potential of conversion to permanent long-termLocal travel of about 20% is required, as you will occasionally visit offices from Dickinson to New Town to Dunn Center to provide IT supportMust have reliable transportation as you will use your own vehicle to drive from site to site and use an expense report to expense all mileage at the maximum mileage rate allowed by the IRSIt's best to office out of the Dickinson location, but there may be flexibility based on where you live in North DakotaThis is not a remote role.
The ideal candidate will be very customer service focused and foster good relationships and good communication with managementLooking for someone who is a team player.
JOB DESCRIPTIONAs the Desktop Support Technician based in Dickinson, ND, you will provide deskside support and field communication services for all clients, assisting with delivery of IT Projects and serve as the custodian for all IT related Incidents and service requests for locations in North DakotaYou will work independently and with the teamWill demonstrate good communication skills and the ability to explain complex IT solutions to non-IT personnel.
RESPONSIBILITIESProvide Deskside Support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices.
Service Requests made by the client group.
Travel to facilities for installation and troubleshooting of ISP equipment on Well Pads.
POC for Camera Skids, providing troubleshooting and maintenance.
Provide Workstation Support for Windows 10, iOS.
Diagnose problems with software configurations and Network (LAN) connectivity issues.
Provide support for remote users leveraging VPN when away from the office.
Assist as necessary with the on boarding of new employees.
Work with other IT Support Teams to coordinate resolution of Service Requests.
Provide A/V support, including MS TEAMS and Solstice, etc.
Configure & Deploy Mobile Devices including iOS and BYOD platforms.
Work with Hardware/Software vendors to facilitate warranty work on company owned equipment.
Work with local departments to secure power, communications and other services as relate to IT operations and be the point of contact for IT projects in the Bakken.
Manage Solution Center (Ivanti Software) ticketing queue to achieve Service Level Agreements.
Communicate with local business leaders to determine their IT needs and ensure they are being met.
Be on call for IT support related issues that affect Bakken locations.
REQUIRED SKILLS3
years' experience in Deskside Support or similar role.
Networking knowledge is a plus (Routers, switches, and AP's).
Field Communication knowledge is a plus (Cradle points, MOX switch config, and antennas).
Proficiency in Microsoft Office application suite.
Awareness of IT Service Delivery methodology.
Strong written and verbal communication skills, client relationship skills, detail-oriented.
College degree preferred Recommended Skills Accounts Payable Attention To Detail Communication Computer Networks Desktop Support Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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